There are numerous technology vendors in the industry promoting products for both the business and operational aspects of practice management, such as medical marketing, website design and search engine optimization (SEO), patient communication and engagement, and scheduling. How do you best address a variety of needs if you own or run a practice?
It becomes difficult for the practice to manage too many vendors and contracts. There are increased operational costs and effort duplication. There are systems and data that cannot communicate with one another or do not integrate. The list of potential issues continues, and practices seeking efficiency and long-term growth require a better solution.
The right technology — and the right approach to technology — is in unifying and integrating the work. That is the only way to assist busy healthcare practices in meeting critical business objectives such as attracting more new patients, increasing patient retention, improving the patient experience, and increasing productivity and efficiency. Finding a single platform that can meet the majority of your needs is the best approach. Here are some benefits of getting an all-in-one practice management system.
Top benefits of an all-in-one platform
Finding a single technology solution that is specifically designed to assist healthcare practices in a flourishing industry can be game-changing. Instead of switching between systems or tools, managing multiple contracts, and attempting to compare and decipher varying reporting strategies try a practice management system. With that You'll be one step closer to meeting your practice growth objectives.
A streamlined and constant workflow
When prospective patients search for and select a provider, the patient experience begins. Keeping this in mind, a platform that starts with marketing and acquisition can provide a consistent experience for patients throughout their journey, from their initial online discovery of your practice to ongoing patient communication and outreach. By using a single platform for all touchpoints, your practice's brand and messaging will be consistent throughout.
Using an all-in-one solution means having access to a centralized set of tools and options for meeting your most pressing business needs. Having a scalable solution allows you to adjust and change focus as your practice business evolves, whether you're looking to increase new appointment volume, improve your online reputation, or enhance your online performance and presence.
Better and Intelligent approach
Using a large-scale all-in-one platform with a large customer base keeps you up to date on the latest intelligence, which is a combination of emerging best practices, customer feedback, and real-time data.
Transparency into your business throughout the patient journey is one of the most significant advantages of an all-in-one platform. An all-in-one platform provides practice owners with insight into nearly every aspect of their business, from the initial online search, connecting with the practice, and new patient conversion, to online reviews, email campaigns, and return visits.
All these aspects are vital for having great practice management. Let us assume (or you pretty much are) convinced that your practice needs a practice management system, But what next? How do you choose the best management software amongst the providers out there?
That is where Practice Crown swoops in questions to consider while choosing a Practice IT solutions partner.
5 questions to ask when researching practice management software
- Is the technology helping to improve the office workflow?
New technological tools should save time rather than add to it. When investing in a solution, it's critical to identify (and quantify, if possible) how it will save you time and increase efficiency. Will the time saved enable you to shift certain job roles, lowering your staffing costs? This can happen, for example, when certain scheduling functions are automated: automatic appointment confirmations and reminders reduce staff time spent on the phone, allowing management to reallocate those resources elsewhere in the practice.
- Is it simple to use the practice technology?
Technology and automation are only effective when they are designed with the people who will use them in mind. They must be simple enough to be fully adopted at the practice without the use of cumbersome workarounds. If a new technology platform is difficult to use, your employees are unlikely to use it. Instead, they'll stick to the old ways just to get the job done, leaving you with a squandered investment. Test any potential new product, and make sure your practice staff weighs in on what they like and dislike about the solution.
- Does the practice technology address a wide range of needs and priorities?
While there is no single solution that can do everything, a single platform that can meet the majority of your needs can provide real benefits — time savings, performance insights, and ease of use. This approach outperforms a piecemeal strategy that involves adding numerous tools one at a time, a short-sighted strategy that incurs high costs and is difficult to manage. A single practice growth platform, such as Practice Crown, handles everything from search engine optimization and website design to online scheduling and automated patient satisfaction surveys — every patient touchpoint outside of the exam room (plus telehealth). The efficiency and consistency are assisting practices of all sizes in meeting their business and growth objectives.
Is technology useful in assisting you to achieve your objectives?
Every cutting-edge technology platform should provide essential performance data that is simple to locate and comprehend. You need real-time reporting to help you stay on track, whether you want to track new patient acquisition, patient satisfaction, SEO performance, or website conversion rates. A well-designed practice growth platform should include an easy-to-use dashboard that allows you to track performance against key performance indicators for your practice (KPIs).
- Is the practice's technology compatible with existing systems?
Communication and integration are two critical factors to consider when investing in technology. Integration with your EMR is critical if you want a practice platform that optimizes the ways you communicate with patients. When your technology systems communicate with one another, you can seamlessly connect the dots: for example, appointments scheduled through your website can appear automatically in your EMR integration scheduling system. We provide integration with the most widely used EMRs in healthcare to increase practice efficiency and improve the patient-practice relationship. Conclusion A practice technology solution must provide the benefits listed above, whether your practice wants to attract new patients, improve patient retention, or streamline work. While there are numerous technological solutions available for various aspects of the patient journey, locating a single platform is critical. It's the only way to expand your business while improving practice efficiency in a rapidly evolving, technology-driven, patient-centric environment.